Terry Palmer

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Terry Palmer

Organisation: Metro Aviation, Inc.

Job Title: Director, Helicopter Flight Training Center

Terry Palmer has more than 20 years of experience in aviation safety and training and is the recipient of numerous awards, including HAI's 2010 AgustaWestland Safety Award and the Airbus sponsored Jim Charlson Safety Award in 2015. She currently serves on the HAI Training and Safety Committees. In the last ten years, Terry worked closely with the NTSB, FAA and insurance companies in the effort to raise the standard of training for helicopter operations. As the previous chair for the IHST Training Work Group, she co-authored the IHST Training Toolkit. Terry is Board member and aviation advisor for the Commission on Accreditation of Medical Transport Services (CAMTS). After more than a decade at FlightSafety International, Terry is now the Director of the Helicopter Flight Training Center division of Metro Aviation in Shreveport, Louisiana.



Training Technology Management in Simulators 

Technology management is another whole segment in flight training beyond aircraft systems, maneuvers and even human factors. In new aircraft, technology management is assumed to be part of the training. In older aircraft technology is often added later and training is not standard. in either case there needs to be a significant focus on the training in the management of technology that allows the pilot to become completely comfortable with the equipment. This is best done in a simulator or flight training device where enough time can be given to the hands-on scenarios required to develop proficiency. Simulators used for technology training do not have to be aircraft specific as much as technology based. The development of this training along with the simulator resources are the first step to meeting this need. The most important next phase is to devleop a marketing plan to show the operator or end user the value of this training that is critical to the safety of flight in the high tech environment. Techniques to encourage the training can include regulatory or insurance recommendations as well as fact based stories that discuss how the training did help or would have helped the situation. Technology needs to be trained and it must be accomplished in an effective as well as an efficient manner. Simulators meet this requirement with the added safety factor.


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