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Terms & conditions

Subscription terms and conditions

Contract

Your subscription is with The Halldale Group, 735 Primera Blvd, Suite 220, Lake Mary, FL  32746, USA

Contract formed

When you submit your subscription order online, via post or you confirm subscription by phone and the subscription payment is processed, you are entering a legal binding contract and your contract is formed. You will receive confirmation via email of the payment within 14 days of agreeing the order.

We reserve the right to not accept or process the order. If for any reason we are unable to process payment authorisation by your card issuer, or if we are unable to accept the order, we will notify you. If payment has been processed, we will refund it to your payment card in full.

Subscription term

If the magazine you have subscribed to changes frequency per annum, we will honour the number of issues paid for that were originally due when the contract was agreed.

Payment

Purchasing your subscription is completely safe and secure.  We do not store credit card details nor do we share customer details with any 3rd party.

If you pay using your credit card or debit card, your payment is processed by Sage Pay, and if you use your PayPal account your payment is processed by PayPal.  Your bank or credit card statement will be processed under our company name, Halldale Media.

Delivery

Your subscription will start with the next available issue.  Please allow up to 4 weeks to arrive after the date of publication.

We will deliver the magazines to the address provided by you when you place your order. You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address.

We will not be liable to you for any delay in delivery or non-delivery of magazines where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents including, but not restricted to, war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labour disputes or malicious damage involving employees.

Our liability to you in the event of the magazine being lost in despatch shall, at our discretion, be limited to replacement of the missing issue.

Cancellations and Refunds

Where a minimum term of 12-month subscription is marketed, cancellations are not permitted until the end of such period, nor is part cancellation or cost of issues not yet sent to you. However, we allow an initial cancellation period of subscription within 14 days of agreeing to this contract. You will need to email subscriptions@halldale.com and provide the reason for cancellation.  Refunds are normally only made in the currency in which the subscription was paid, unless otherwise agreed by The Halldale Group, and are subject to a 20% administration fee.

Queries

If you have any queries about a subscription, please do not hesitate to contact us:

Post:    The Halldale Group, 735 Primera Blvd, Suite 220, Lake Mary, FL  32746, USA
The Halldale Group, Pembroke House, 8 St Christopher’s Place, Farnborough, GU14 0NH, UK

Email: subscriptions@halldale.com

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