MYAirline has selected Comply365, an aviation software company, for the implementation of its digital content management. Comply365’s operational content and compliance management application allows MYAirline to author its own content, manage Airbus manuals, track compliance with regulations, and launch its operations efficiently with electronic forms and workflows.

MYAirline is a new low-cost carrier based in Kuala Lumpur, Malaysia. It launched its first commercial flights on 1 December 2022, with an Airbus A320 fleet serving domestic destinations and a plan to start flying in the ASEAN region by Q2 this year.

MYAirline utilized the Comply365 digital document management system to produce operational and related manuals as part of its Air Operator Certificate (AOC) process – and, looking forward, to work on a scalable strategy that is able to support its growth plans.

“Our early partnership with Comply365 provided us with the digital tools we needed to fulfil both national and international compliance elements from the onset which has helped us to expeditiously obtain our AOC and get our operations off the ground,” said Stuart Cross, Chief Operating Officer of MYAirline.

MYAirline’s Document Management team and Subject Matter Experts collaborated with Comply365 using the ProAuthor module to create, in record time, operational manuals and handbooks – all of them from scratch – for eight departments across the airline. The airline is currently mapping their manual content against Civil Aviation Authority of Malaysia (CAAM) regulations and IOSA Standards and Recommended Practices (ISARP) to ensure effective governance, empowering compliance monitoring from the start, and drastically reducing the time it will take to prepare for audits.

“ProAuthor was adopted with online training, which helped us to create and distribute all the required documentation to our crews as we trained and prepared for our first flight,” Cross said.

As MYAirline technical writers created their manuals, they applied tags to the content that allowed reusable content to be used and standardised across all their manuals and created specific electronic forms and workflows centred on these manuals. This allows for better congruency and optimisation across all laid down processes. Flight and cabin crew can also complete electronic forms to send information back in real time, providing MYAirline with insights to make data-driven decisions and improve operational performance.