At the 70th International Air Transport Association (IATA) Annual General Meeting (AGM) and World Air Transport Summit in Doha, a unanimous resolution was adopted by IATA members which calls upon governments and industry to work together on a balanced package of measures to effectively deter and manage the significant problem of unruly air passenger behaviour. Such behaviour includes committing physical assault, disturbing good order on board or failing to follow lawful crew instructions.
"This resolution confirms the determination of airlines to defend the rights of their passengers and crew," said Tony Tyler, IATA's director general and chief executive officer. "Everybody on board is entitled to enjoy a journey free from abusive or other unacceptable behaviour. Many airlines have trained both ground staff and cabin crew in procedures not only to manage incidents of unruly behaviour but also in measure to prevent them. But a robust solution needs alignment among airlines, airports, and governments."