The Orsini Way, a communication-focused training company has launched its interactive personal workshop that helps medical professionals learn how to communicate and build trusting relationships with patients is now available in a virtual version.

The interactive and virtual modules feature a comprehensive presentation by Dr. Anthony Orsini, a practicing neonatologist and founder of The Orsini Way. The three-hour workshop, divided into three remote learning modules, is designed to rewire the communication skills of clinicians, nurses and other staff members who interact with patients. It includes examples of simulated patient interactions utilizing professional actors in improvisational role playing. This is the first time individual practitioners can purchase the workshop; previously, it was only available to hospitals and other organizations.

The virtual workshop covers areas such as understanding patient satisfaction and patient experience; the relationship between patient satisfaction, professional burnout and malpractice; why good communication is the foundation of a good patient experience; and more.

“Health care organizations and medical professionals are still eager to improve the patient experience, but pandemic-fueled restrictions have limited their training options,” said Dr. Anthony Orsini. “That is why we created an effective alternative to our typical in-person workshop that has helped thousands of medical professionals become more compassionate in their communication.” 

A lack of compassion in the health care industry is as prevalent as ever, and a survey conducted by The Orsini Way in late 2019 found that 71% of participants said they had experienced a lack of compassion when interacting with a medical professional. A 2020 survey conducted by the communication training company also found that 41% of participants believed they experienced suboptimal care in the emergency room due to a lack of effective communication between health care professionals.

The Orsini Way has helped hospitals achieve significant improvements in Hospital Consumer Assessment of Healthcare Providers and Systems scores and patient satisfaction scores in every program it has completed.