Défense Conseil International Group (DCI), the reference operator of the French ministry of defence for the international transfer of French military know-how, has announced the ISO 9001 certification of the Qatar Air Academy by BSI. It becomes the first military training centre to be certified in the Middle East.
This certification highlights the drive for performance, continuous improvement and "customer" satisfaction of DCI and General Salem Al Nabet, commander of the Academy.
Founded in 2011, the Qatar Air Academy has established itself as a leading training centre, with a total of 49 trainee pilots having completed training (three classes of helicopter pilots and one of aircraft pilots). Given this swift development, the need arose to assess the satisfaction of the operational squadrons that subsequently serve in the Qatari Air Force, to maintain training standards.
In addition, the Qatar Air Academy now employs 110 people from DCI, with instructors from 11 different nationalities. The processes introduced for the ISO 9001 certification improve dialogue and enhance flexiblity and cross-working within teams.
This ISO 9001 certification is a label of recognition between international businesses and will have a long-term impact on the quality of services and training courses. Developing clear and stable processes helps to continuously improve courses, particularly via trainee assessment of learning methods and course content. Similarly, flight safety is guaranteed by thorough application of procedures.
On this occasion, senior management received training in standardisation and quality processes, along with 15 quality officers across the various departments and an in-house auditor. A team of five people from the Qatar Air Academy and DCI Group worked on drafting, documenting and checking the certification process.