We are pleased to unveil our cabin crew conference programme for the 2021 World Aviation Training Summit (WATS) from June 15-16 in Orlando, FL, USA, at the Rosen Shingle Creek Resort.

WATS addresses the current and future training issues affecting your business, from personnel selection and recruitment, to regulation and training technologies. It offers unrivalled opportunities to meet with the key decision makers and influencers within the international airline training community, and allows attendees to discuss the latest training technologies and techniques to improve operational safety and efficiency for pilot, cabin crew, and maintenance training.

Be sure to register your attendance as we move ‘Forward Together’.


Cabin Crew Conference Moderator – Dan Duren, Learning Consultant, Southwest Airlines

Day 1 – Tuesday 15th June 2021

0930-1030  Session 1: Opening Remarks & Keynote Address (all conference tracks)

1030-1115  Coffee

1115-1245  Session 2: The Dynamic Air Sector (all conference tracks)
1) Robert Burke, Group Manager, Training and Simulation Group, FAA
FAA Update
2) Sheri Pippin, Aviation Safety, Air Transportation Division, FAA
Pilot Professional Development Rulemaking
3) Dr. Matt Vance, Professional Pilot Faculty, Oklahoma State University
Undeniable Emerging Trends in Commercial Aviation

1245-1400  Lunch

1400-1530 Session 3 – Cabin Crew Conference Kick-Off
1) Dan Duren, Learning Consultant, Southwest Airlines
2) ‘Open-Mic Tuesday’ – Hard Topics & Conference Expectations

1530-1615  Coffee

1615-1745  Session 4
1) Craig Kennedy, Program Coordinator & Eric Lipp, Founder, Open Doors Organization
Airline Disability Training & the Importance of the Post-Covid Disability Market
2) Birdy Raghoonundun Gunputh, Product Manager Safety Training, Lufthansa Aviation Training GmbH & Martin Egerth, Process Manager Beyond Aviation/Senior HF Expert LH Group, Lufthansa Aviation Training Switzerland AG
Challenges: Perceive, Acknowledge, Solve and Anticipate Them

Day 2 – Wednesday 16th June 2021

0900-1030  Session 5: Center Stage
• Doug Harward, Founder & CEO, Training Industry Inc. & Dan Duren, Learning Consultant, Southwest Airlines.
Trends 2021: Adapting the Training Function to the Complexity of Today’s Environment. An interactive interview and Q&A solutions workshop.

1030-1115  Coffee

1115-1245  Session 6
1) Jonathan Jasper, Manager, Cabin Safety, IATA
Impacts of Covid on Flight Attendants
2) Thomas Kaminski, Manager Fleet Integration – Training, JetBlue University
Comparative Analysis – Door Drills

1245-1400  Lunch

1400-1530  Session 7
1) Renee Medina-Eggleston, Sr. Instructor SWAU Inflight, Southwest Airlines
Evolving Training Through Innovation at Southwest Airlines
2) Stefanie Coppedge, Manager, Inflight Training & Professional Development, Frontier Airlines
Innovative Learning Solutions in an Ultra, Low-Cost Environment

1530-1615  Coffee

1615-1745  Session 8: Workshop – Mental Health Under Stress
• Karen Moore, Principal Occupational Psychologist, Symbiotics & Dan Duren, Learning Consultant, Southwest Airlines