CGS, a provider of applications, enterprise learning, and outsourcing services, unveiled its augmented and virtual reality "soft skills" training solution for enterprise organizations and workers, during the AWE Conference, taking place 31 May – 2 June in Santa Clara, California. The company has partnered with Singaporean low-cost carrier Scoot, a subsidiary of Singapore Airlines, to demonstrate that generative artificial intelligence (AI) with mixed reality can deliver excellent retention results.

The new Immersive Learning as a Service (ILaaS) training solution uses a digital approach powered by CGS's TeamworkAR platform. The offering enables large enterprises to onboard, train and scale performance for workforces remotely using a digital replica of the work environment in immersive 3D. An enterprise-ready platform, it provides real-time training, guidance, and support on any device, anywhere. The platform solves return on investment challenges by aligning employee needs with immersive collaboration and built-in business metrics.

By 2030, Deloitte predicts soft skills jobs will make up 63 percent of all roles, and research conducted by Harvard University has concluded that 85 percent of job success comes from having well-developed soft and people skills. With a global soft skills training market worth around $23 billion and expected to reach over $47 billion by 2027, immersive soft skills training is one of the most significant untapped opportunities in the enterprise, says CGS. Clients integrating extended reality (XR) with learning and training processes move employees from the classroom into the real-world workforce faster and immerse them in scenarios such as complex presentations, negotiation and leadership skills-building, one-on-one coaching, conflict resolution and customer support. TeamworkAR combines mixed reality with generative AI to build engaging soft skills critical for any employee and industry and scales for efficiency and productivity.

"Global companies must find cost-effective ways to help their employees thrive and develop their skills wherever they're based. By applying augmented reality with job training, we can deliver a scaled approach to one-on-one mentoring," said Doug Stephen, President of Enterprise Learning & TeamworkAR at CGS. "Soft skills are one of the most important skills employers seek in candidates, which are essential for any job. The new immersive soft skills solution allows companies to accelerate and improve the quality of employee training and drive operational efficiencies."