As the care management program Carelink CareNow takes the next step in ChristianaCare’s journey to provide optimal health and an exceptional experience to everyone it serves, it is changing its name to CareVio, with the tagline Linking Care. Improving Health.

CareVio's Endia Jackson, medical assistant, and Janine Jordan, M.D., virtually connect with patients to provide care.

CareVio is an information technology platform that harnesses real-time health data from all available sources. It uses a prediction analytics engine to coordinate care, identify populations most at-risk and help prevent the need for hospitalizations and emergency department visits through preventive care and, when appropriate, home care. This data-driven approach to care coordination incorporates artificial intelligence and machine learning to assist real-time delivery of services.

CareVio has more than 50 nurse care coordinators, social workers, clinical pharmacists, respiratory therapists and medical directors who connect with people by phone, video, in-person visits, secure texting and e-mail to help them manage their health care.

“CareVio has been transformational in our population health strategy to connect patients with the help they need,” said Janice E. Nevin, M.D., MPH, ChristianaCare president and CEO. “Our focus is on delivering health, not just health care. Through this powerful combination of advanced technology and the human touch, we partner with the people we serve to help them achieve their health goals in ways that they value.”

The name CareVio combines the word “care” with the syllable “vio,” from the Latin for road or pathway. It conveys the service’s approach to helping people get on the right track to optimal health.

The tagline – Linking Care. Improving Health. – underscores CareVio’s commitment to connect patients with the right care, at the right time, at the right place, addressing the full spectrum of health needs, including physical, social and behavioral health. This includes non-medical needs that can impact health, such as food security, housing, education and transportation.