Air Canada Launches CleanCare+ Program

Air Canada has launched Air Canada CleanCare+, a personal safety and enhanced aircraft grooming program to provide customers greater peace of mind during all stages of travel. The new program is designed to reduce the risk of exposure to COVID-19 through such measures as mandatory pre-flight customer temperature checks in addition to required health questionnaires, seat assignment policies to allow for more personal space in Economy Class on all flights until June 30, 2020, and by providing all customers with care kits for hand cleaning and hygiene.

To supplement these individual measures, Air CanadaCleanCare+ will also strengthen the airline's cabin grooming standards with theintroduction of electrostatic spraying of cabin interiors. Air Canada willadditionally expand its existing aircraft grooming procedures, which alreadyincorporate the use of hospital-grade disinfectant and specialized techniquesto maintain cabin cleanliness across its fleet.

"While we are eager to see the reopening of economiesand the restart of commercial aviation, the safety of our customers andemployees is Air Canada's core value and we aim to establish the higheststandards of hygiene, cleanliness and attention to public health guidelines. Wehave been a leader in progressively introducing new measures in response toCOVID-19, such as introducing Personal Protective Equipment for our employeesand being the first North American carrier to require face coverings forcustomers. We are now the first airline in the Americas to administerpre-flight temperature checks system-wide. With Air Canada CleanCare+, we areintroducing a comprehensive new program to give each customer added assurancefor their well-being throughout all stages of their journey – and we intend tocontinue enhancing Air Canada CleanCare+ where we can with best practices fromaround the world, including increased use of screening tools, such as bloodoxygen level testing, as they become available," said Calin Rovinescu,President and Chief Executive Officer of Air Canada.

In order to ensure the safety and well-being of allcustomers, through the Air Canada CleanCare+ program, Air Canada will introducethe following measures by May 15.

To promote more personal space in Economy Class aboard itsaircraft, Air Canada will automatically block the sale of adjacent seats andcap the total number of seats sold for each flight. As a result, no customer inEconomy Class will be required to sit immediately adjacent to another, unlessthey are required to do so to assist another customer with whom they are travelling.This policy will remain in effect until at least June 30, 2020.

Air Canada has already been recognized by the 2019 SkytraxWorld Airline Awards for Best Airline Cabin Cleanliness in North America. Withthe onset of COVID-19, the airline has strengthened its cabin groomingstandards and will begin using state-of-the-art electrostatic sprayers toensure a deeper clean with hospital grade disinfectant.