Revolutionizing Customer Service Through AI - Source: AIXR
Contact Our Team
For more information about how Halldale can add value to your marketing and promotional campaigns or to discuss event exhibitor and sponsorship opportunities, contact our team to find out more
The America's -
holly.foster@halldale.com
Rest of World -
jeremy@halldale.com
Klarna's integration of OpenAI has revolutionized its customer service, with the artificial intelligence (AI) chatbot handling the workload of 700 agents and addressing two-thirds of queries in just a month, said HR Dive.
The company claims the AI assistant provides equally satisfying service as humans, leading to a 25% drop in repeat inquiries. OpenAI COO Brad Lightcap praised Klarna for leading practical AI adoption, while Gallup's poll shows a growing concern among workers, with 22% now fearing AI replacing their jobs.
Courtesy of AIXR.org
Featured
%20(1).jpg/r%5Bwidth%5D=1280/ddfca5a0-44e0-11ef-b46c-93f7436a1464-Untitled%20design%20(4)%20(1).webp)
