The Orsini Way, a communication training company, announced its partnership with Meadows Health, a Georgia-based regional health system. The initial training, taking place December 4 to 6, features the Meadows Regional Medical Center’s emergency department.
“Meadows Regional Medical Center truly values its patients and is taking the right steps to ensure its staff is trained on the fundamentals of compassionate communication,” said Dr. Anthony Orsini, president and founder of The Orsini Way. “Although the hospital already offers a strong patient experience, its leadership knows how pivotal communication skills are in building loyalty and productive relationships with patients.”
Dr. Orsini’s program, It’s All in the Delivery, is centered around helping medical professionals bring more compassion and empathy to every patient interaction. This includes lectures, workshops and even improvisational exercises with professional actors. The goal is to strengthen these techniques for communications ranging from delivering tragic news, to building everyday rapport. To date, the Orsini Way by BBN has trained thousands of healthcare professionals across the country and has shown significant improvements in patient satisfaction scores.
“We’re always looking for ways to provide patients with the best care possible, and we believe compassionate communication is a crucial aspect of a patient’s visit,” said Jeffrey Harden, chief nursing officer & VP of patient care services at Meadows Regional Medical Center. “The Orsini Way’s unique approach to training is proven to improve communication significantly, and it was developed by a practicing doctor who knows the value of every single interaction.”