Transportation and Logistics Company Trials VR Training

XPO Logistics, Inc. successfully piloted its virtual reality (VR) training for less-than-truckload (LTL) employees in North America. The solution integrates XPO software with Oculus for Business headsets, and will be tested at additional LTL service centers.

The company’s use of VR for LTL training follows its deployment of augmented reality at key logistics sites, where headsets guide employees during inventory picking. In LTL, VR is used to train cross-dock workers in the optimal method of loading freight for delivery.

Mario Harik, chief information officer of XPO Logistics, said: “Our North American LTL cross-dock operations load about 25,000 trailers daily. VR is an efficient way to ensure great outcomes for our customers and the XPO employees who serve them.”

XPO’s LTL training creates a virtual cross-dock environment to demonstrate effective loading procedures that can protect customer freight from damage. Employees learn how to make the best use of their time and the company’s fleet, while taking safety into account.

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With the initial VR pilot complete, XPO has identified potentially significant benefits for its LTL business including higher productivity, lower waste and fewer errors; enhanced safety and efficiency; better knowledge retention; and shorter ramp-up times for new employees to reach target productivity levels.

XPO expects to expand its use of VR into other areas of the business, such as diversity and inclusion training and remote selling.