Friday Night at the ER Launches Support Center
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Friday Night at the ER launched a new online Support Center,including searchable Help Articles and an interactive Community Forum. Anyonewho is a customer can now log in, search a wide range of topics, and exchangeideas about best practices, tips and tricks, common questions, etc.
With customers across multiple time zones and a growinginternational presence, the company wanted to expand its customer supportofferings to include self support that is accessible 24 hours a day online. FridayNight at the ER also wanted to create an online forum where users can connectwith each other to seek advice and offer ideas regardless of their physicallocation.
"Think of it as an extended, ever-evolving version ofthe Guide for Facilitators that's online, searchable and powered, in part byour community of users," says CEO Jeff Heil.
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