Business leaders in the healthcare industry are no stranger to workplace issues, and tackling these challenges in order to improve patient outcomes is more critical than ever. Fierce Conversations has worked with more than a hundred healthcare organizations to identify solutions to some of the bigger issues they face today. Stacey Engle, president of Fierce Conversations, discusses four tips below to ensure a healthy culture in healthcare practices.
Ensure Your Employees Feel Safe Raising Concerns
Eight out of 10 U.S. full-time employees say they keep concerns to themselves at work because they’re afraid to speak up. In high-risk situations, where even the smallest detail could impact a patient’s care, the inability to raise concerns can be incredibly detrimental — it truly can mean life or death. It’s critical to foster a culture of honesty and trust so employees know they can voice their concerns openly. Ensuring a staff’s training provides them with the tools to know what to talk about and how to talk about it makes all the difference in creating a safe culture.
Prioritize A Positive Company Culture
A recent BMJ Journal report found that positive organizational cultures are consistently associated with a wide range of patient outcomes such as reduced mortality rates, falls, hospital-acquired infections and increased patient satisfaction. To get there, company leaders must prioritize their employees' well-being.
Use Training as a Way to Recruit and Retain Talent
Across all industries, employees want to work for organizations in which they see a future. A big part of this includes the on-the-job training they receive — when an organization invests in its employees, they will be more committed to the organization. Providing opportunities to advance employees’ skills across all aspects of their work will benefit everyone involved.
Provide the Tools To Communicate Effectively
Whether doctor to doctor, nurse to doctor, administrative to clinical staff, there is no shortage of communication chains within healthcare. Being able to get messages across, in real-time, is incredibly critical, and in many cases must be immediate. When employees have the skills to effectively communicate, everyone benefits.